FAQs

What fire equipment do I need?
It is hard to give a generic answer to this question. As a minimum each building needs fire extinguishers, exit and emergency lighting.To find out what you might need please give us a call for a no obligation site review. If you want more information then try our article titled What fire extinguisher do I need.
How often should my fire equipment be serviced?
Each type of fire equipment has a different service schedule. Our Services page provides a full answer to this question.
What is a Level 1 or 2 test?
Australian standards for the maintenance of fire protection equipment, AS1851, requires the use of a “date tag” to identify when and what type of service was undertaken on a piece of fire equipment – such as a fire extinguisher.

To simplify the notations of these tags numbers 1 through 4 are used to represent different time intervals.

• 1-6 monthy test
• 2-12 monthy/annual test
• 3-3 yearly test
• 4-6 yearly test.

And 5 is used to represent when a fire extinguisher is recharged.

What is a level 4 test of a fire extinguisher?
A level 4 service is conducted every 6 years (or 5 years on buildings approved after May 2015).  This test is to ensure that the cylinder is structurally sound.

The test includes:

  • Depressurising the cylinder
  • Removing the extinguisher head and replacing all O-rings
  • Removing the extinguishing agent from the fire extinguisher
  • Inspecting the cylinder for damage and rust
  • Testing the cylinder to ensure that it is structurally sound
  • Rebuilding the fire extinguisher
  • Re-pressurisation of the fire extinguisher
Do I need Training in Emergency Response and Evacuation?
The Work Health and Safety Regulation in South Australia is very clear, Part 2—General workplace management, Division 4—Emergency plans, Clause 43 Duty to prepare, maintain and implement emergency plan says

“A person conducting a business or undertaking at a workplace must ensure that an emergency plan is prepared for the workplace”   and provide “information, training and instruction to relevant workers in relation to implementing the emergency procedures.”

The Australian Standard for preparing Emergency Plans is AS3745-2010 Planning For Emergencies In Facilities. Section 6 – Training details what is required for different roles and frequency to ensure skills retention.  For Wardens training should be repeated every 6 months and for general occupants/staff at least once a year.

For more details have a look at Our Article titled “Emergency Plans”

Our team can assist you develop a training program for your staff, just give us a call.

What areas do you service?
Fire & Emergency Services SA staff service fire equipment in the following areas of South Australia:

  • Adelaide
  • Gawler
  • Barossa
  • Northern rural areas out to Pt Wakefield, Clare and Burra
  • Adelaide Hills
  • Murray Bridge
  • Fleurieu Peninsula including McLaren Vale and Victor Harbor
  • Yorke Peninsula

Through relationships with companies in rural South Australia we can service sites throughout South Australia.

For a graphical representative of our service area

Do you do electrical test and tagging?
Currently Fire & Emergency Services SA do not conduct electrical test and tagging.
What terms and conditions apply?

Fire & Emergency Services SA Pty Ltd, YP Fire & Safety, Riverland Fire & Safety T&Cs with Definitions & Interpretation
1.1“Customer” means the person(s), firm or company who purchases the goods or services from the seller.
1.2“Contract” means the contract between the seller and the customer for the sale/service and purchase of the goods, incorporating these conditions.
1.3“Goods” means any goods agreed in the contract to be supplied to the customer by the seller (including any part or parts of them).
1.4”Service” means the work Fire & Emergency Service SA undertake for the customer.
1.5“Order” means the Seller’s standard order for goods or services or written instructions via email/Fax/Post.
1.6“Seller” means Fire & Emergency services of SA Pty Ltd and YP Fire and Safety of 2/70 Research Rd Pooraka
1.7”Force major event/act of God” means anything outside our reasonable control, including without limitation, fire storm, flood, earthquake, lightning, explosion, accident, road/rail closures, rail derailment, wharf delays, war, terrorism, sabotage, epidemic, quarantine restriction, labour dispute or shortage.
1.8 “Laws” means all applicable laws, regulations, guidelines, codes, standards or policies of the Commonwealth of Australia, and state, territory or local authority.
1.9 “Sign/signature” means includes provision in electronics form.
1.10”Subcontractor” means any person/firm we arrange to provide services/goods for the customer, including any person that is an employee, agent or subcontractor of that person/firm.
1.11”Us/we/ours” means Fire & Emergency Services of SA and its related bodies corporate within the meaning of that expression in Division 6 of the Corporations Act 2001 carrying on a business in their own names and any business and their officers, employees, agents and subcontractors.
1.12”Writing” means any representation of words, figures or symbols capable of being rendered in visible form. Including email, fax and post
1.13”You/your” means the person contracting with us.
2 Application Of Terms
2.1 The Contract will be on these conditions to the exclusion of all other terms and conditions (including any terms or conditions which the customer purports to apply under any purchase order, confirmation of order, specification or other document).
2.2 Each order for goods/service by the customer from the seller shall be on an order form or via direct written instructions via email/fax/post and shall be deemed to be an offer by the customer to purchase goods/services subject to these conditions.
2.3 Any quotation that is given by the seller is done so on the basis that no contract shall come into existence until a written/email/fax acknowledgement of order is issued by the customer. Any quotation is valid for period of (28) days only from its date, provided that the seller has not previously withdrawn it.
2.4 Only authorised people may enter into a contract and it is assumed by us that signing/acknowledging any work to be done on the customers site you are authorised to do so .By approving/acknowledging the work to be done on the customers’ site a person is entering into a contract with Fire & Emergency Services Pty Ltd on behalf of the customer.
3 Price & Payment
3.1 The price for the goods (including delivery & GST) shall be the price set out in the seller’s current price list published on or before the date of delivery.
3.2 Payment of the price for the goods is due (within 28 days of the date of/on) delivery of the goods.
3.3 If payment of the price or any part thereof is not made by the due date, the seller shall be entitled to charge the customer any costs incurred while trying to recover the price on the outstanding amount from the due date.
4 Descriptions
4.1 All drawings, descriptive matter, specifications and advertising issued by the seller and any descriptions or illustrations contained in the seller’s catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the goods described in them and they remain property of the seller. They will not form part of this contract.
5 Risk/Title
5.1 Any goods are at the risk of the customer from the time of delivery.
5.2 Ownership of the goods shall not pass to the customer until the seller has received in full (in cash or cleared funds) all sums due to it in respect of the goods.
6 Liabilities
6.1 If the goods/service delivered are damaged or defective or the delivery is of an incorrect quantity, the seller shall have no liability to the customer unless the customer notifies the seller in writing of the problem within 10 working days of the delivery of the goods.
6.2We rely on the details supplied to us but we do not admit their accuracy or completeness.
6.3We exclude from these conditions all conditions, warranties, terms and consumer guarantees implied by law.
6.4The goods/service are at your own risk at all times and we exclude all liability to you and for any other person, and you indemnify us against any claim by any persons about any loss, damage, misdeliver, delay, deterioration and contamination or failure to deliver the goods or perform the services and whether arising because of breach of contract, bailment, tort including negligence, our wilful act or omission or breach of statutory duty.
6.5Our liabilities to you for any breach of a non-excludable condition, is limited, at our option to supplying the goods/services again, or the cost of suppling the goods/services again.
6.6If we cannot carry out an obligation under the contract either in whole or in part because of a force major event, then our obligations under the contract will be suspended for the duration of the event or waived to the extent of the applicable.
7 Other matters which affect the contract
7.1The laws of South Australia apply to the contract and if you bring proceedings against us you must do so in a court of South Australia.
7.2 The contract can be terminated at any time by either party with 28 days written notice unless a major breach of contract has occurred by us or the customer has a failure to pay within the agreed trading terms.
7.3 The seller will deliver the goods/service ordered by the customers to the address for delivery/services specified in the Order.
7.4 Delivery/service will be made as soon as possible after the customer’s order is accepted and in any event within an estimate of 28 days of the date of the order unless agreed otherwise.
7.5 Any dates specified by the seller for delivery of the goods/service are intended to be an estimate, and time of delivery shall not be made of the essence by notice. If no dates are so specified, delivery shall be within a reasonable time.
7.6 The seller may seek information under the relevant sections of the privacy act, including obtaining a report from a credit reporting agency, containing details about the buyer credit worthiness.